I have been waiting a week for my order of a collar so far - I have emailed and tried calling a few times with no luck. Having researched the company and noting the previous review, I am dubious about this order ever being fulfilled! UPDATE - luckily I used Paypal and I have managed to claw my money back that way. Avoid using this site.
Ordered 2 luxury rope leads for my dogs, which arrived the next day on their standard delivery and was actually free of charge, as my order was over £30. I was very impressed with the quality of the leads, but unfortunately I had to return them, as one of the leads did not match the colour pictured on their site (which is the only reason for 4 stars, not 5), but as they are hand dyed I understand that this can happen, it's just that the colour received was not to my taste. However, the customer service I received throughout this whole process was second to none and my refund was processed quickly and efficiently, even refunding the cost of the return. Overall I would say Paxleys is a very good company, selling good quality products and I will definitely consider their products again in the future and I wouldn't hesitate in recommending them to others.
The coats are really good quality and do a great job keeping the dogs dry and warm in this cold, wet weather. The leather collars are made to a high quality and seem as though they will withstand a lot of wear and tear. Will definitely be recommending Paxleys products to friends and family.
Really happy with everything about the collar, lead and harness purchased. Beautifully made, excellent quality & distinctive products. Have had many compliments when out on our walks! Paxleys will be my go-to place when next kitting out our much loved terrier cross.
We have just received our second collar from paxleys for our German short haired pointer and we absolutely love it. Both have been quality collars, durable and different to the ones you can buy in pet shops! Service is also great, we will get the next one from paxleys too! Thank you ????